Service Blueprint by Bruna Plentz
Service Blueprint template created by HOMA Service Design Consultancy for innovation and management of customer experience.
The service blueprint is widely used to highlight the reality of companies, to identify opportunities for innovation and service improvements. This tool is quite interesting to explore all the steps of creating and managing a service. With it, it is possible to visualize all the phases of the customer journey, their actions and reactions, in addition to what happens in internal processes.
To use this template, follow these steps:
Assemble your team to fill it out collaboratively. Don't forget to invite people who have direct contact with your customer, they are an excellent source of knowledge!
Map the moments of the customer journey... Include everything from the moments when customers are just considering your service to the post-service phase, that is, the relationship stage;
Then fill in the actions, experiences, and processes that your team knows about;
For the blueprint to be more reliable, conduct qualitative research to understand in more depth the behaviour of customers;5. Finally, fill in the metrics for your company to track the customer experience at every moment of the journey.
This template was created by Bruna Plentz.
Get started with this template right now.
Storyboarding Toolkit
Works best for:
Storyboard, Design, Planning
Streamline your storytelling process with the Storyboarding Toolkit. This comprehensive template provides all the tools you need to create detailed storyboards, including scene planning, character development, and timeline management. It's perfect for filmmakers, designers, and marketing teams looking to create cohesive and engaging narratives. Use this toolkit to organize your ideas, ensure consistency, and bring your stories to life with clarity and precision.
App Wireframe Template
Works best for:
UX Design, Wireframes
Ready to start building an app? Don’t just imagine how it will function and how users will interact with it—let a wireframe show you. Wireframing is a technique for creating a basic layout of each screen. When you wireframe, ideally early in the process, you’ll gain an understanding of what each screen will accomplish and get buy-in from important stakeholders—all before adding the design and content, which will save you time and money. And by thinking of things in terms of a user’s journey, you’ll deliver a more compelling, successful experience.
Service Blueprint Canvas
Works best for:
Research & Design
The IASA Service Blueprint Canvas helps visualize service interactions and processes in detail. This template is perfect for analyzing and improving service delivery. Use it to align teams, identify pain points, and enhance customer experiences. It's ideal for creating a shared understanding of service dynamics and fostering collaboration among stakeholders, ensuring a seamless and efficient service delivery process.
Mind Map Template
Works best for:
Design
Based on Joseph Novak's innovation, Concept Mapping, this template helps to organize ideas and demonstrate a comprehensive understanding of a subject. It visually arranges all the details about a topic, which fosters shared understanding. This technique is particularly useful when explaining different facets or related topics.
User Flows
The User Flows template offers a visual tool for mapping out the sequence of steps that users take to accomplish a specific task or achieve a goal within a digital product or service. It provides elements for documenting user interactions, screens, and decision points along the user journey. This template enables UX designers and product teams to understand user behaviors, identify pain points, and optimize the user experience effectively. By promoting user-centric design and empathy, the User Flows template empowers teams to create intuitive and engaging digital experiences that meet user needs and drive satisfaction.
Service Blueprint to connect journey & operations
Works best for:
Research & Design
Connect customer journeys with operational processes using the Service Blueprint by Essence. This template helps you map out service interactions and backend processes, ensuring seamless service delivery. Use it to align teams, identify gaps, and enhance the customer experience. Perfect for visualizing the entire service ecosystem and improving coordination between different service components.