Service Blueprint
Document your process and plan ahead!
What the template is about
A service blueprint is a diagram that shows the sequence of interactions between customers and service providers, as well as the underlying processes and resources that support those interactions.
They can be applied to two use cases:
Documenting how something works today,
Defining how you want something to work in the future
They are equally useful to documenting services as they are to products and platforms, so don’t be fooled by the name.
The following template is a simple, opinionated variation of a traditional service blueprint template.
For more information about service blueprints, their value, and how to use them, read the full article at: https://hyperact.co.uk/blog/service-blueprints-the-pms-secret-weapon
What it helps you achieve
Service blueprints, and the process of creating them, are great for:
👀 Visualising how existing products, services, platforms, and process work
🤝 Strengthening relationships and creating a shared understanding between stakeholders
💊 Identifying improvements
🌄 Describing a vision for a future version of a product or service
🧀 Identifying steps that will move you towards your vision
👍 Getting stakeholder buy-in
Who would benefit from it most
Service blueprints are most useful to UX/UI designers, service designers, and product managers. But really, it’s a simple enough technique, and anyone who wants to drive improvements to their services, products, and platforms can use it.
How to use it
Arrange a workshop with key stakeholders of the product, service, platform, or process you’re either looking to document or define.
Begin by horizontally plotting out everyone’s understanding of the user’s or customer’s journey, end-to-end, as a set of sequential steps.
Move down to the employee actions, followed by the back-stage actions, and finally, the system or third-party actions.
Identify which parts need more research and understanding, and conduct research and analysis to help you refine the service blueprint.
Once you’re confident in your service blueprint, you can then start analyzing it, layering on additional data and insights, sharing it, and using it as the foundation on which to create a to-be version and, ultimately, create new value for your users.
Get started with this template right now.
English Grammar Timeline Builder
The English Grammar Timeline template helps you map out the progression of grammar concepts over time. This is a great tool for educators and students to visualize the sequence and relationship between different grammar topics, making learning and teaching more effective.
Strategic Technology Roadmap Worksheets
Works best for:
Roadmap, Planning, Mapping
We all know that technology commercialization success starts with the end in mind, a product with market viability.
Cluster Analysis Template
Works best for:
Design
When you're working with others, you might encounter situations where there's too much information to handle, or you're unsure about the direction to take. In such cases, using the Cluster Analysis Template can be helpful. It allows you to group similar items together and make sense of them, whether feedback or creative ideas. This method is straightforward and provides clarity amidst confusion.
Timelining
Works best for:
Planning, Timeline
Timelining is a versatile template designed for creating detailed project timelines. It allows you to outline tasks, milestones, and deadlines, helping you manage projects efficiently. Whether for business or personal use, this template ensures you stay organized and on schedule.
Market Segmentation Matrix Template
Works best for:
Marketing, Strategic Planning, Product Management
Successful, compelling marketing begins and ends with knowing your audience — who they are, where they are, and what they want and expect. A market segmentation matrix will help you understand them on a deeper level. This business tool divides your target market into subsets based on demographics, geography, needs, interests, psychographics, or behavioral characteristics. You can then use these insights and data to hit it out of the park, by building better product, sales, and marketing strategies. Our template lets you set up and populate a Market Segmentation Matrix with ease.
Good, Bad, Ideas, Action, Kudos Retrospective
Works best for:
Retrospectives, Meetings, Agile Methodology
The Good, Bad, Ideas, Action, Kudos Retrospective template offers a structured approach to retrospectives by categorizing feedback into five key areas: good, bad, ideas, action items, and kudos (appreciations). It provides elements for team members to share their thoughts, suggestions, and acknowledgments. This template enables teams to reflect on past performance, generate actionable insights, and celebrate achievements. By promoting inclusivity and constructive feedback, the Good, Bad, Ideas, Action, Kudos Retrospective empowers teams to foster collaboration, drive continuous improvement, and strengthen team dynamics effectively.