Empathy Mapping for Impact
Empathy mapping is a technique to understand your audience and stakeholders in-depth and in a more intimate way (their environment, behavior, concerns and aspirations).
With this "interactive" empathy mapping template, you will be able to do a complete workshop and :
Define the list of key actors targeted by your programs and activities
Do as many of empathy map you want for each key stakeholder you want to prioritize (individual or organizational)
Clarify the outcomes you want to work towards each stakeholder.
This template was created by Véronique Carbonneau.
Get started with this template right now.
Bird's Eye View Observation Template
Works best for:
UX, Design
The Bird's Eye View Template helps you to observe people without interrupting them. This approach is useful when you cannot communicate with people directly or want to avoid disrupting their activities. By minimizing your impact, you can maximize your discoveries. The objective is to observe and listen without intervening. Direct observation, as well as video and screen recordings with prior consent, can be valuable.
Prune the Product Tree Template
Works best for:
Design, Desk Research, Product Management
Prune the Product Tree (also known as the product tree game or the product tree prioritization framework) is a visual tool that helps product managers organize and prioritize product feature requests. The tree represents a product roadmap and helps your team think about how to grow and shape your product or service by gamifying feedback-gathering from customers and stakeholders. A typical product tree has four symbolic features: the trunk, which represents the existing product features your team is building; the branches, each of which represents a product or system function; roots, which are technical requirements or infrastructure; and leaves, which are new ideas for product features.
5E Service Blueprint
Works best for:
Research & Design
Enhance your service design with the 5E Service Blueprint template. This tool helps you visualize the five key stages of the customer journey: Entice, Enter, Engage, Exit, and Extend. Use it to map out touchpoints, identify pain points, and optimize the overall service experience. Ideal for creating a comprehensive view of customer interactions and improving service delivery at every stage.
Workflow Template
Works best for:
Project Management, Workflows
The digital world requires collaboration, and better collaboration leads to better results. A workflow is a project management tool that allows you to sketch out the various steps, resources, timeline and roles necessary to complete a project. It can be used on any multi-step project, whether it’s a business process or otherwise, and is ideal for plotting out the tangible actions you’ll need to take to achieve a goal and the order in which you need to complete those actions.
HEART Framework Template
Works best for:
Desk Research, Project Management, User Experience
Happiness, Engagement, Adoption, Retention, and Task Success. Those are the pillars of user experience — which is why they serve as the key metrics in the HEART framework. Developed by the research team at Google, this framework gives larger companies an accurate way to measure user experience at scale, which you can then reference throughout the product development lifecycle. While the HEART framework uses five metrics, you might not need all five for every project — choose the ones that will be most useful for your company and project.
Empathy Mapping by Atlassian
Works best for:
Market Research, Research & Design
Atlassian Empathy Mapping is designed to help teams understand user perspectives. By mapping out user experiences, you can identify pain points and opportunities for improvement. This template is ideal for collaborative workshops and user research.