Empathy Map [Research]
Empathy mapping is a deep dive into a user's thoughts, motivations and feelings.
We use an empathy map to articulate what we know about a particular type of user, to understand them, and to help stakeholders understand them.
We can use an empathy map to understand the reasons behind why users interact with a product or service in a certain way.
This template was created by Absurd.
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Research Topic Brainstorm Template
Works best for:
Desk Research, Brainstorming, Ideation
Coming up with a topic for a research project can be a daunting task. Use the Research Topic Brainstorm template to take a general idea and transform it into something concrete. With the Research Topic Brainstorm template, you can compile a list of general ideas that interest you and then break them into component parts. You can then turn those parts into questions that might be the focus for a research project.
Idea Drafting Template
The Idea Drafting Template encourages you to tap into your innate creativity by drawing pictures to quickly generate ideas. The sketching process stimulates a cycle of creativity that supports the development of concepts. By externalizing your thoughts through sketches and seeing them visualized, you can generate variations and continue the creative process.
HEART Framework Template
Works best for:
Desk Research, Project Management, User Experience
Happiness, Engagement, Adoption, Retention, and Task Success. Those are the pillars of user experience — which is why they serve as the key metrics in the HEART framework. Developed by the research team at Google, this framework gives larger companies an accurate way to measure user experience at scale, which you can then reference throughout the product development lifecycle. While the HEART framework uses five metrics, you might not need all five for every project — choose the ones that will be most useful for your company and project.
Service Blueprint Canvas
Works best for:
Research & Design
The IASA Service Blueprint Canvas helps visualize service interactions and processes in detail. This template is perfect for analyzing and improving service delivery. Use it to align teams, identify pain points, and enhance customer experiences. It's ideal for creating a shared understanding of service dynamics and fostering collaboration among stakeholders, ensuring a seamless and efficient service delivery process.
Analytics Storyboard
Works best for:
Planning, Storyboard, Design
Visualize your data insights with the Analytics Storyboard template. This tool is perfect for data analysts and business intelligence teams, helping you present complex data in a clear and engaging narrative format. It includes sections for data sources, key findings, and visualizations, ensuring your audience can easily understand and act on your insights. Use this template to create compelling data stories that drive informed decision-making and strategic planning.
Customer Journey Map by Hustle Badger
Works best for:
Customer Journey Map
Customer journey mapping is a method that visualizes and narrates how users navigate a site or app to achieve their objectives.